Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid subscriptions, add-ons, AI credits, and one-time purchases on WURKSPACE, operated by Habitat Design and Arts Pvt. Ltd., New Delhi, India ("Habitat", "we"). It forms part of, and should be read alongside, our Platform Terms & Policies.

1. Cancelling your subscription

You may cancel any paid subscription at any time from your workspace billing settings. Cancellation stops future renewals; your workspace continues to have access to paid features until the end of the current paid billing period, after which it moves to the Free tier (subject to Free-tier limits).

2. Monthly plans

Monthly subscriptions are billed in advance for the upcoming month. Once a monthly cycle has begun, the fee for that cycle is non-refundable, including for unused days after cancellation. Downgrades take effect at the next renewal.

3. Annual plans

Annual subscriptions are billed once for the full year at a discounted rate. They are non-refundable after the 7-day cooling-off period described in Section 5, except where a refund is required by applicable law. If you cancel an annual plan mid-term, access continues until the end of the paid year and no partial refund is issued.

4. Add-ons, AI credits & one-time purchases

• Add-ons (extra seats, storage, dedicated inbound domains, premium support) are billed alongside the base subscription and are prorated on the current cycle. They are non-refundable once activated.
• AI credit packs are consumable digital goods. Unused credits do not expire during an active subscription, but consumed credits are non-refundable.
• One-time purchases (reports, exports, custom deliverables) are non-refundable once delivered or once processing has begun.

5. 7-day cooling-off for first-time paid subscriptions

As a goodwill measure, first-time paid subscriptions on a workspace are eligible for a full refund if you request it within 7 calendar days of the initial charge and you have not made substantial use of paid features (defined as consuming more than 10% of any AI credit pack, inviting external collaborators, or exporting bulk data). This one-time cooling-off does not apply to renewals, upgrades, add-ons, or one-time purchases.

6. Failed payments & involuntary cancellation

If a renewal payment fails, we retry the charge for up to 14 days and notify the workspace owner by email. Workspaces in dunning move to a read-only state before eventual downgrade to the Free tier. Payments that succeed on retry are treated as normal renewals and are subject to this policy.

7. Refunds required by law

Nothing in this policy limits statutory rights that cannot be waived under the laws of your jurisdiction. Where a refund is legally required — for example duplicate charges, proven billing errors, or services not delivered — we will process it in full.

8. How refunds are processed

Approved refunds are issued to the original payment method used for the purchase, via our payment processor Razorpay. Once approved, refunds typically reach your account within 5–10 business days, depending on your bank or card issuer. Refunds cannot be redirected to a different account, card, or wallet.

9. Taxes on refunds

Refunds include any GST or other taxes that were charged on the original invoice. A revised credit note will be issued for your records where applicable.

10. Chargebacks

If you believe there is a billing issue, please contact us first at accounts@hdadelhi.com before initiating a chargeback with your card issuer. Filing a chargeback without first contacting us may result in the affected workspace being suspended pending resolution.

11. How to request a refund

To request a refund, email accounts@hdadelhi.com from the address associated with your workspace, including:

• your workspace name;
• the Razorpay payment ID or invoice number;
• the reason for the request.

We aim to acknowledge every request within 2 business days and resolve it within 7 business days.

12. Seller & billing entity

WURKSPACE is a product of Habitat Design & Arts Private Limited. All payments, tax invoices, credit notes, and refunds are issued by this entity.

Tax invoices and credit notes are issued directly by Habitat Design & Arts Private Limited from the WURKSPACE portal under the identifiers above. Razorpay is our payment gateway and executes the transaction (capture / refund); the GST-compliant invoice document itself is generated and emailed by WURKSPACE. For anything else, see our Contact page.